Planning to Build ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website.
1. Who We Are
Planning to Build is a UK-based website that helps users understand their options for home extensions. We are not currently a registered company.
2. What Information We Collect
We collect the following types of data:
- Email address: Collected via our authentication provider, Clerk.com.
- Property address: Collected via Typeform to provide local extension information.
- Payment data: Processed securely by Stripe. We do not store payment details.
- Device and browser data: Collected through third-party tools (Google Analytics, Mixpanel, Crisp Chat, and Sentry) for performance and user experience improvements.
- IP addresses: Collected by Clerk.com for security purposes.
3. How We Collect Information
- Directly: When you sign up, enter your address, or complete forms on our site.
- Automatically: Via cookies and similar technologies for analytics and support tools.
4. Why We Collect Data
We collect data in order to:
- Provide and operate our core service.
- Understand how users interact with our site and improve our offering.
- Ensure the security and performance of our platform.
We do not send marketing emails or newsletters.
5. Use of Cookies
We use cookies to:
- Understand user behavior (Google Analytics, Mixpanel, Sentry).
- Provide live chat and support (Crisp Chat).
- Remember user preferences.
You may manage your cookie preferences when you first visit the site or via our cookie banner.
6. Data Sharing
We do not sell or share your personal data with third parties for marketing purposes.
However, we use the following third-party providers to deliver our services:
- Clerk.com (authentication)
- Stripe (payments)
- Typeform (data collection)
- Google Analytics, Mixpanel, Crisp Chat, Sentry (analytics and support)
Each provider processes your data according to their own privacy policies.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Correct inaccuracies
- Delete your data
- Export your data
To exercise these rights, please contact us via our contact us form.
You can also manage your cookie preferences at any time.
8. Data Security
We take appropriate measures to protect your personal information. We anonymise or pseudonymise data where possible.
9. Data Retention
We retain your data only as long as needed to provide our services. Upon account deletion, personal data is anonymised.
10. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact
If you have questions about this Privacy Policy or how your data is handled, please contact us.